(02) 8004 3922
(02) 8004 3922
Amigo Personal Care Pty Ltd · Last updated: 21 March 2026
Amigo Personal Care Pty Ltd ("Amigo", "we", "us", or "our") is committed to protecting privacy and handling personal information responsibly. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in connection with our website, enquiries, service delivery, and business operations.
This Privacy Policy applies to personal information collected by or on behalf of Amigo through our website, website enquiry and contact forms, phone calls, messages, and emails, referrals and intake processes, service delivery and administration, and interactions with clients, participants, families, representatives, referrers, workers, contractors, and other stakeholders. We aim to manage personal information in an open and transparent way.
Amigo Personal Care Pty Ltd provides Disability, Aged Care and In-Home Support Services in New South Wales and Victoria.
Depending on the nature of our relationship with you, we may collect personal information such as: name, date of birth, phone number, email address, residential or service address, emergency contact details, next of kin or representative details, service enquiry and referral information, support needs and preferences, funding and plan management details, billing and payment information, records of communication, website interaction information, and notes and records relevant to service delivery. We only seek to collect information that is reasonably necessary for our functions and activities.
Because we provide care and support services, we may also collect sensitive information where reasonably necessary and lawful, including information about health, disability, mobility or support needs, safety risks, care requirements, incidents or complaints, and other matters relevant to delivering appropriate services. We handle sensitive information with a higher level of care and only use or disclose it where authorised, required, or permitted by law, or where consent has been obtained.
We may collect personal information directly from you when you contact us through our website, call, email, or message us, submit an enquiry or referral, or during intake, onboarding, assessment, scheduling, or service planning. We may also collect information from family members, guardians, authorised representatives, support coordinators, plan managers, healthcare providers, or other service providers where authorised. We take reasonable steps to notify individuals at or before collection, or as soon as practicable afterwards.
We may collect, hold, and use personal information to: respond to enquiries and referrals; assess whether services may be suitable; manage intake and onboarding; provide Disability, Aged Care and In-Home Support Services; coordinate support delivery; communicate with clients, families, workers, and referrers; maintain service records; manage rostering, scheduling, and operational workflows; administer funding, billing, and accounts; manage incidents, complaints, and compliance; improve our website, systems, and services; and send service communications or marketing where consent has been obtained.
If you complete a website contact form, enquiry form, callback form, or referral form, we may collect the personal information you provide, including your contact details, the nature of your enquiry, the services requested, and information about the person requiring support. Submitting a form does not automatically create a service agreement or client relationship.
Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain security, and improve performance. We may use Google Analytics and similar tools to collect website usage information such as browser type, device type, pages visited, time spent on the website, referral source, and traffic patterns.
We may use personal information to send updates, news, or marketing communications about our services where you have given consent or where otherwise permitted by law. You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism where available.
We may disclose personal information where reasonably necessary for service delivery, administration, business operations, compliance, or where required or permitted by law. This may include disclosure to employees and authorised personnel, contractors, plan managers and funding managers, the NDIA or other government bodies, support coordinators, nominees, guardians, and authorised representatives, family members or emergency contacts where appropriate, healthcare providers and allied health professionals, accountants, auditors, insurers, and legal advisers, and website, cloud, IT, communications, and software providers. We do not sell personal information.
To support our communications, administration, record management, service delivery, and business operations, we may use trusted third-party systems and service providers, including ShiftCare, Google Workspace, Dialpad, Google Analytics, and other trusted software, cloud, communications, or operational providers.
We may use trusted software and technology providers, including tools with AI-enabled features, to support communications, administration, record management, service delivery, and business operations. This may include AI-enabled functionality used for workflow support, summarisation, transcription, call support, productivity and administration, and drafting or internal operational assistance.
Some of our service providers may store or process information using cloud infrastructure located outside Australia, or may allow support, maintenance, or processing from overseas jurisdictions. Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately and with suitable safeguards.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include role-based access controls, account permissions, secure cloud systems, password protection and authentication, staff training and confidentiality expectations, and restricted access based on business need. No method of data storage or transmission is completely secure, but we take reasonable steps to reduce privacy and security risks.
We take reasonable steps to ensure that personal information we use or disclose is accurate, up to date, complete, and relevant. We encourage individuals to notify us if their personal information changes or needs correction.
You may request access to personal information we hold about you, subject to legal exceptions and verification requirements. To request access, please contact us using the details below.
If you believe the personal information we hold about you is inaccurate, incomplete, out of date, irrelevant, or misleading, you may request that it be corrected. We may need to verify your identity before making a correction.
If you have a concern or complaint about how we have handled personal information, please contact us first so we can review and respond.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We retain personal information for as long as reasonably necessary for service delivery, administration, record keeping, legal and regulatory compliance, quality and audit requirements, dispute resolution, and operational purposes. When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.