Care Team Manager
Lead and support our team of support workers to deliver safe, consistent, person-centred NDIS care. The bridge between our participants’ needs and the people who deliver their support.
About the role
As Care Team Manager you run the day-to-day of our in-home and community support: who covers which shifts, how well care is delivered, and how the team is doing. It’s a hands-on leadership role in a small, close team — part people-leader, part coordinator, part support worker.
What you’ll do
Lead the team
Supervise, coach and support our support workers — regular check-ins, performance and wellbeing.
Own the roster
Build and manage rosters in ShiftCare so every participant has reliable, consistent coverage.
Match & keep continuity
Pair workers to participants by needs, skills and rapport — and protect that continuity.
Onboard new staff
Induct new support workers and make sure they are trained and compliant before their first shift.
Uphold quality
Monitor progress notes, service delivery and incidents; hold the NDIS Code of Conduct.
Be the go-to
First point of contact for the team, participants and families — day-to-day questions and escalations.
Coordinate
Work with Support Coordination, admin and leadership on needs, referrals and service changes.
Stay hands-on
Carry a small direct support caseload and lead by example.
What we’re looking for
Essential
- Experience in disability and/or aged care support
- Team leadership, coordination or rostering experience (or strong readiness to step up)
- Solid understanding of the NDIS and person-centred support
- Strong communication, organisation and problem-solving
- NDIS Worker Screening, Police Check, WWCC, First Aid/CPR (or willing to obtain)
- Right to work in Australia and a current driver’s licence
Nice to have
- Cert III/IV in Individual Support / Disability (or equivalent)
- A background in nursing, physiotherapy or allied health
- A bachelor’s degree in a health or related profession
Why Amigo
A place where good care and good people come first.
A close, supportive team
You are not a number. Small team, real relationships, people who back each other.
Work that matters
Every shift you coordinate helps someone live well at home and in their community.
Local & flexible
Based in Sydney’s Eastern Suburbs — less commuting, more time doing the work that counts.
Room to grow
A leadership role with a clear path as we grow our NDIS services.
NDIS-registered provider
Work for a registered, compliant provider that takes quality of care seriously.
Ready to apply?
It takes about 2 minutes. Answer a few quick questions and attach your CV — our team will be in touch soon.
